Frequently asked questions
How does paying through Authority Properties work?
You agree a price with the lister in chat. When they accept your offer you proceed to payment. Your payment is checked with the payment provider, and only then does your protection period begin.
What is the 7-day protection period?
After your payment is verified you have 7 days to inspect the property. If you are happy you confirm and the money is released. If something is wrong you can open a dispute and the money stays held while our team reviews it. If you do nothing and there is no dispute, the money is released automatically when the 7 days end.
What if I pay outside the platform?
Payments made outside Authority Properties may not be covered by the platform’s transaction protection process, and there is no transaction record for them. We strongly recommend paying through the platform.
How do I know a listing is real?
Every listing says whether it comes from the owner, an agent, a developer or a property manager. Badges are given by our team after reviewing documents, and they expire. A verified property badge means we checked the listing against evidence. It is not a legal title search, so you should still do your own due diligence.
Who gets paid, and how much?
Before you pay, the transaction page shows the agreed price, every fee and who receives what. Those amounts are calculated by the platform and cannot be changed by either side.
How do I withdraw my earnings?
Verify your identity, add a bank account in your own name, and request a withdrawal from your wallet. You confirm with your password. Larger withdrawals are approved by our finance team.